Shipping policy

At JAMES LEVI COOPER, we specialize in premium New Zealand seafood and prioritize fast, safe, and reliable global shipping to ensure every order arrives fresh and in perfect condition. Below is our clear and transparent shipping policy for all domestic and international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing waiting and storage time. Orders placed on weekends or New Zealand public holidays will be processed on the next working business day.
2. International Shipping & Delivery Time
We provide worldwide shipping services for all qualified orders. Our standard international shipping normally takes 7–14 business days to deliver, depending on your destination country, local logistics efficiency, and customs clearance progress.
For customers with urgent needs, we offer expedited shipping options at checkout. Fast shipping can greatly shorten the delivery cycle and ensure you receive fresh seafood in the shortest possible time.
3. Shipping Cost Calculation
We maintain full transparency on all shipping fees. The shipping cost is calculated in real time based on your order’s total weight, product type, and delivery destination. The exact shipping fee will be automatically displayed on the checkout page before you complete payment. There are no hidden fees or additional charges after purchase.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These fees are the sole responsibility of the recipient.
We highly recommend all customers to check the local import policies, tax standards, and seafood entry regulations of your country before placing an order, to avoid unexpected charges or customs clearance delays.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized industrial-grade packaging for all orders. We use high-strength shockproof insulated packaging, ice packs, and fresh-keeping materials to ensure that seafood remains fresh, frozen, and intact during long-distance international transit.
For high-value orders, we provide optional shipping insurance that can be selected at checkout. Shipping insurance fully protects your order against loss, damage, or temperature failure during transportation, bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods immediately upon receiving your order. If you find package damage, leakage, deformation, or product abnormality, please take clear photos or videos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems after signing for the package, please submit a support request with valid evidence within 48 hours of delivery. Our team will verify the issue quickly and provide targeted solutions including refund, replacement, or other after-sales services in accordance with our policy.
7. Customer Shipping Support
If you have any questions about order processing, shipping methods, delivery tracking, customs clearance, or transportation issues, our professional customer support team is always available to assist you. We will respond to your inquiries promptly and provide professional guidance to solve your problems.
JAMES LEVI COOPER is committed to optimizing our logistics and shipping system continuously, to deliver fresher, safer, and more reliable New Zealand seafood to every customer around the world.